Privacy Policy

Last updated: August 29, 2026

Unpatched Tech (“Unpatched Tech,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase our products, request repairs or custom services, contact us, or otherwise interact with Unpatched Tech (collectively, the “Services”).

Our online store is powered by Shopify, which provides the ecommerce platform we use to offer our products and Services.

Information We Collect

Depending on how you interact with us, we may collect:

Contact information, such as your name, email address, telephone number, billing address, and shipping address.

Order and transaction information, such as products purchased, order history, returns, exchanges, cancellations, payment status, and shipping information.

Payment information. Payments are processed through Shopify and/or our payment service providers. We may receive information relating to your transaction, but payment information is processed and stored according to the practices of the applicable payment provider.

Account information, if you create a customer account, including your account credentials, preferences, and settings.

Communications, including information you provide when contacting us about an order, product, repair, modification, custom project, warranty issue, or other request.

Device and usage information, such as your IP address, browser type, device information, pages viewed, interactions with our website, and similar technical information.

Cookies and similar technologies, which may collect information about how you use our website and may be used for functionality, analytics, personalization, security, and advertising.

How We Use Your Information

We may use personal information to:

• Process and fulfill purchases and payments.
• Ship products and provide order updates.
• Process returns, exchanges, refunds, repairs, and other customer requests.
• Communicate with you about custom builds, modifications, repairs, and other Services.
• Provide customer support.
• Maintain customer accounts.
• Detect and prevent fraud, abuse, security threats, and unauthorized transactions.
• Improve our website, products, Services, and customer experience.
• Send marketing communications where permitted by law and according to your preferences.
• Comply with legal obligations and enforce our terms and policies.

How We Share Information

We may disclose personal information when reasonably necessary to operate our business, including to:

Shopify, which hosts and powers our online store.

Payment processors and financial service providers used to process transactions.

Shipping and fulfillment providers used to deliver orders.

Technology and service providers that provide services such as website hosting, analytics, customer support, email, security, advertising, and other business operations.

Professional advisers and authorities when reasonably necessary to comply with applicable law, protect our rights, prevent fraud, respond to lawful requests, or establish, exercise, or defend legal claims.

We may also disclose information as part of a merger, acquisition, financing, sale, restructuring, bankruptcy, or other business transaction.

Shopify

Our store is hosted by Shopify. Shopify processes certain personal information when you visit or use our store.

Information submitted through our store may be transmitted to Shopify and other service providers that help operate the Services. Shopify may also process information according to its own privacy practices.

You can learn more through Shopify's Consumer Privacy Policy and Privacy Portal.

Cookies

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve our Services, prevent fraud, and provide or measure advertising.

Your browser may allow you to block, delete, or otherwise manage cookies. Disabling certain cookies may prevent portions of our website from functioning properly.

Where required by applicable law, we will provide additional choices regarding the use of cookies and similar technologies.

Marketing Communications

If you subscribe to marketing communications, we may send you information about new products, restocks, promotions, custom builds, and other Unpatched Tech news.

You may unsubscribe from promotional emails at any time using the unsubscribe link contained in those messages. You may continue to receive transactional communications relating to purchases, customer service, repairs, or your account.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing Services, maintaining business and transaction records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing our agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, applicable law may provide rights concerning your personal information, including the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Obtain a copy of certain personal information.
• Opt out of certain uses of personal information for targeted advertising, sale, or sharing where applicable.
• Withdraw consent where processing is based on consent.
• Appeal certain decisions concerning a privacy request where provided by law.

These rights are subject to applicable legal limitations and exceptions.

We may need to verify your identity before completing certain requests. We will not discriminate against you for exercising privacy rights provided by applicable law.

Third-Party Links

Our website may contain links to websites, social networks, or services operated by third parties. Their privacy practices are governed by their own policies, and Unpatched Tech is not responsible for the privacy or security practices of third-party websites or services.

Children's Privacy

Our Services are not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete the information.

International Data Processing

Shopify and other service providers we use may process or store information in countries other than the country in which you live.

Where required, appropriate safeguards will be used for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, Services, technology, legal requirements, or privacy practices.

When we update this policy, we will revise the “Last updated” date above and provide any additional notice required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, contact:

Unpatched Tech
Email: hello@unpatchedtech.com
Phone: (406) 209-8167