Shipping Policy

Last updated: August 29, 2026

At Unpatched Tech, many of our products are individually sourced, inspected, tested, refurbished, restored, or modified before they leave our hands. Because of this, our fulfillment process may take a little longer than a traditional warehouse—but we'd rather ship something we're confident in than rush it out the door.

Processing Times

Most orders are processed and prepared for shipment within 5–10 business days after an order is placed.

Processing time refers to the time required to prepare your order before it is shipped and does not include carrier transit time.

Some products, including custom builds, modified consoles, refurbished hardware, made-to-order products, repairs, and special-order items, may require additional processing time. When applicable, estimated turnaround information may be provided on the product page or communicated to you after your order is placed.

If an unexpected delay significantly affects your order, we will make reasonable efforts to contact you.

Shipping Rates

Shipping charges are calculated at checkout based on factors such as the destination, shipment weight, package dimensions, available shipping services, and selected delivery method.

Available shipping methods and their applicable rates will be displayed before you complete your purchase.

Delivery Estimates

Estimated delivery times displayed at checkout begin after your order has been processed and transferred to the carrier.

Carrier delivery estimates are estimates and are not guaranteed by Unpatched Tech. Delivery may be affected by weather, holidays, carrier disruptions, customs processing, remote destinations, and other circumstances outside our reasonable control.

Tracking

When tracking is available, customers will receive tracking information after their order has been prepared and shipped.

Please allow time for the carrier to register and update tracking information after receiving the package.

International Shipping

Unpatched Tech offers international shipping to eligible destinations where shipping is available at checkout.

Available countries, shipping services, and rates may vary depending on the destination, product, carrier availability, and applicable shipping restrictions.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, tariffs, or other charges imposed by the destination country, unless otherwise stated during checkout.

International shipments may experience additional delays due to customs processing or local delivery services.

If your country or region does not appear as an available destination during checkout, we are unable to ship the applicable order to that destination at that time.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us as soon as possible if you discover an error in your shipping information. We cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to the carrier.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

Lost, Delayed, or Damaged Shipments

If your shipment appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible at hello@unpatchedtech.com.

For damaged shipments, please retain the product, packaging, shipping box, and packing materials and take photographs of the condition in which the shipment arrived. This information may be necessary to investigate the issue or submit a claim with the carrier.

We will work with you and the applicable carrier to investigate eligible shipping issues and determine an appropriate resolution.

Customer Equipment Sent to Unpatched Tech

Customers sending their own consoles, computers, electronics, or other equipment to Unpatched Tech for repair, restoration, modification, or other services are responsible for following the shipping instructions provided for the applicable service.

Equipment should be packaged securely to minimize the risk of damage during transit.

Unless otherwise stated as part of the purchased service, shipping charges associated with sending equipment to Unpatched Tech and returning completed equipment may be charged to the customer.

Return shipping methods and costs will be communicated or displayed as applicable.

Returns

Shipping associated with returns and exchanges is governed by our Refund Policy.

Please review that policy before returning any product. Products should not be shipped back to Unpatched Tech without following the applicable return instructions.

Contact Us

Questions about shipping or an existing shipment can be directed to:

Unpatched Tech
Email: hello@unpatchedtech.com
Phone: (406) 209-8167