Return & Refund Policy

Last updated: August 29, 2026

At Unpatched Tech, we stand behind the products we sell and the work we perform. Because our inventory may include new, used, refurbished, restored, and modified electronics, return and warranty coverage may vary depending on the product or service.

Please review the policy below before initiating a return.

30-Day Return Policy

Most eligible products may be returned within 30 days of delivery.

To qualify for a return, the product must be returned in substantially the same condition in which it was received, including being functional and containing the components and accessories originally included with the order.

Normal inspection and reasonable use necessary to evaluate the product will not automatically make an item ineligible for return.

Products that have been intentionally damaged, improperly used, materially altered after delivery, or returned with missing components may be denied a refund or may qualify only for a partial refund where permitted by law.

To begin a return, contact hello@unpatchedtech.com before shipping the product back.

Change-of-Mind Returns

Changed your mind? That's okay.

Eligible products may still be returned within the 30-day return period provided they meet the return conditions above.

For change-of-mind returns:

• The customer is responsible for return shipping costs.
• Original shipping charges are non-refundable.
• Unpatched Tech does not charge a standard restocking fee.
• The product must be returned in substantially the condition in which it was received.

Incorrect, Defective, or Damaged Orders

If we sent you the wrong product, the product arrives defective, or we otherwise made an error with your order, Unpatched Tech will cover the reasonable cost of return shipping.

Please contact us before returning the product so we can provide appropriate instructions.

If an order arrives physically damaged during shipping, please contact us within 7 days of delivery.

Keep the product, shipping box, packaging materials, and included accessories, and provide photographs of the damage and packaging when requested. These may be necessary for us to investigate the shipment or file a carrier claim.

Used & Refurbished Products

Used and refurbished products are covered by our 30-day return policy unless a product listing expressly provides additional warranty coverage.

Because these products may have been previously owned, reasonable cosmetic wear such as minor scratches, scuffs, discoloration, or other disclosed imperfections is not considered a defect.

Any significant known cosmetic or functional issues will be disclosed in the applicable product listing to the best of our ability.

The 30-day return period does not cover damage caused after delivery by accidents, misuse, neglect, improper installation, unauthorized modification, liquid exposure, electrical damage caused by improper equipment, or intentional damage.

Restored & Modified Products — 1-Year Limited Warranty

Products restored or modified by Unpatched Tech are backed by a 1-year limited warranty covering defects attributable to the restoration, modification, replacement components installed by us, or work performed by Unpatched Tech.

If covered work or an installed component fails during the warranty period under normal intended use, contact us and we will evaluate the issue.

Depending on the circumstances, an approved warranty claim may be resolved through repair, replacement of the affected component, replacement of the product where appropriate, or another reasonable remedy.

The warranty does not cover damage or failure resulting from:

• Drops, impacts, crushing, or other accidental physical damage.
• Liquid or moisture exposure.
• Fire, excessive heat, or environmental damage.
• Misuse, abuse, neglect, or intentional damage.
• Improper power supplies, electrical conditions, or incompatible accessories.
• Unauthorized repairs, modifications, tampering, or disassembly performed after purchase.
• Malware, unauthorized software modifications, or other software-related damage not caused by Unpatched Tech.
• Normal cosmetic wear.
• Problems unrelated to the restoration or modification performed by Unpatched Tech.

This warranty is intended to cover legitimate failures under normal use—not damage caused by abuse or malicious actions.

Repairs & Modification Services — 90-Day Workmanship Guarantee

Repair, restoration, and modification services performed by Unpatched Tech on customer-owned equipment include a 90-day workmanship guarantee beginning when the completed equipment is delivered back to the customer.

If the same issue returns because of defective workmanship or a component installed by Unpatched Tech during the covered service, we will evaluate and, when covered, correct the issue without an additional labor charge.

The workmanship guarantee applies specifically to the work performed by Unpatched Tech and does not constitute a warranty covering the customer's entire device.

It does not cover unrelated component failures, pre-existing problems, normal deterioration of aging electronics, accidental damage, liquid damage, misuse, neglect, unauthorized repairs or modifications, or intentional damage occurring after the service.

Service and labor charges for successfully completed work are generally non-refundable. Our obligation for covered workmanship issues is to make reasonable efforts to correct the covered work.

Custom Products

Custom or made-to-order products that have been built or modified specifically according to a customer's requested configuration may have different return eligibility than standard inventory.

However, our custom-product restrictions do not eliminate applicable warranty coverage for defects in workmanship or modifications performed by Unpatched Tech.

If we build something incorrectly or the product has a covered defect, contact us and we'll work to make it right.

Any special return restrictions applicable to a custom product will be disclosed before purchase where required.

Return Shipping

For ordinary returns or change-of-mind purchases, customers are responsible for return shipping costs.

If the return results from an error by Unpatched Tech, such as receiving an incorrect product or an eligible product arriving defective, we will cover reasonable return shipping costs.

Customers should use appropriate protective packaging when returning electronics. Customers may be responsible for damage caused by inadequate return packaging where permitted by applicable law.

We recommend using a trackable shipping service for valuable electronics.

Refunds

Once we receive a returned product, we will inspect it to confirm that it meets the applicable return requirements.

If approved, the refund will be issued to the original payment method.

We will process approved refunds as promptly as reasonably possible and no later than 30 days after approval, unless a different period is required by applicable law.

After we issue a refund, your bank, credit card company, or payment provider may require additional time to post the credit to your account. Processing times imposed by financial institutions are outside our control.

Original shipping charges are generally non-refundable for change-of-mind returns.

Exchanges

If you receive an incorrect or defective product, contact us before placing another order.

Depending on product availability and the circumstances, we may offer repair, replacement, exchange, or refund options.

Because many Unpatched Tech products are individually sourced, restored, discontinued, or otherwise limited in quantity, we cannot guarantee that an identical replacement will always be available.

Non-Returnable Items

Certain items may not qualify for change-of-mind returns where permitted by law, including:

• Gift cards.
• Digital products once delivered or accessed.
• Products materially altered or damaged by the customer.
• Items specifically identified as final sale before purchase.
• Completed labor or service charges, except where covered by our workmanship guarantee or otherwise required by law.

This does not eliminate rights or remedies that cannot legally be waived.

How to Start a Return or Warranty Claim

Do not ship an item back without contacting us first.

Contact:

Unpatched Tech
Email: hello@unpatchedtech.com
Phone: (406) 209-8167

Please include your order number, a description of the issue or reason for the return, and photographs or other relevant information when applicable.

We will provide instructions for the next step.